# Signing in and your password

> How your fund team signs in to Delsivo, resets a forgotten password, switches between funds and signs out, and what to do when sign-in fails.

Source: https://delsivo.com/help/getting-started/sign-in-and-password · Updated 2026-11-06

## Key takeaways

- Sign in at app.delsivo.com with your email and password, plus a 6-digit code if two-factor sign-in is on.
- Accounts are by invitation. Your fund's admin invites you, and Delsivo staff invite each fund's first admin.
- Forgot your password? Click Forgot it? on the sign-in page. The reset link works for one hour.
- Saving a new password signs you out on every other device.
- If you work in more than one fund, switch between them from the fund name at the top of the sidebar.

Your fund's team signs in to Delsivo with an email address and a password. There is no public sign-up: you get an account by accepting an invitation from your fund's admin (see [Accept your invite](/help/getting-started/accept-your-invite)). Founders never use this sign-in. They apply on your fund's portal instead.

## Sign in

1. Go to **app.delsivo.com**.
2. Enter your **Email** and **Password**.
3. Wait a moment for the quick browser check (Cloudflare Turnstile) to finish, then click **Sign in**.
4. If two-factor sign-in is on for your account, you're taken to **Two-factor sign-in**. Enter the 6-digit code from your authenticator app and click **Verify**. See [Two-factor sign-in](/help/getting-started/two-factor-sign-in).

You land on **Home** in your fund. If you followed a link to a particular page before signing in, you go back to that page instead.

You stay signed in on that browser for 14 days. The period renews while you keep using Delsivo, so people who sign in most days rarely see the sign-in page.

### If your fund uses single sign-on

If your fund connected its identity provider (Okta, Microsoft Entra ID, Google Workspace and similar), click **Sign in with single sign-on** under the sign-in form, enter your **Work email** and click **Continue**. You sign in at your identity provider and come back signed in. If your fund requires single sign-on for your email domain, signing in with a password shows **… signs you in with single sign-on. Choose Sign in with single sign-on instead.** See [Single sign-on](/help/team-and-settings/single-sign-on).

### If your fund requires two-factor sign-in

Two-factor sign-in is recommended for everyone, and a banner in your workspace offers to set it up. If your fund requires it for your role, Delsivo shows the **Security** page when you open your fund: set it up (about two minutes with an authenticator app) or choose **Set up later** to continue for 7 days.

## Reset a forgotten password

1. On the sign-in page, click **Forgot it?** next to **Password**.
2. Enter your email and click **Send reset link**.
3. You see **Check your email**. For your privacy, the message is the same whether or not an account exists for that email.
4. Open the email **Reset your Delsivo password** and click the link. It works for one hour.
5. On **Choose a new password**, enter a **New password** of at least 10 characters, type it again in **Confirm password** and click **Save password**.
6. You're taken back to the sign-in page. Sign in with the new password.

Saving a new password signs you out on every other device and browser. That's deliberate: if someone else knew your old password, their session ends too.

### Change your password while signed in

There is no separate change-password form yet. Sign out, then use **Forgot it?** on the sign-in page as above. The result is the same.

## Switch between funds

If you work in more than one fund, click the fund name at the top of the sidebar. **Your funds** lists every fund you belong to, with a tick next to the one you're in. Pick one to open its **Home**. Your role can differ from fund to fund: you might be an Admin in one and an Analyst in another.

## Light or dark mode

Delsivo follows your device's light or dark setting by default. To choose yourself, click your name at the bottom of the sidebar and pick **Light**, **Dark** or **System**. The choice is saved in this browser. The sign-in pages have the same choice behind the sun or moon icon in the top corner.

## Sign out

Click your name at the bottom of the sidebar, then **Sign out**. You return to the sign-in page.

## Troubleshooting

| What happens | What to do |
|---|---|
| **Please wait a moment while we check your browser, then try again.** | The browser check hasn't finished. Wait a second and click **Sign in** again. If it keeps happening, reload the page or allow Cloudflare in your content blocker |
| An error says your email or password is wrong | Check for typing errors and caps lock. If you're not sure of the password, reset it |
| You're asked to wait after several tries | Delsivo briefly slows repeated sign-in attempts to protect accounts. Wait a minute and try again |
| **No fund yet** | You're signed in, but you aren't on any fund's team. Ask your fund's admin for an invite, then open the link in the email |
| **This account has been suspended. Contact hello@delsivo.com.** | Delsivo has suspended the account. Email hello@delsivo.com from the address on the account |
| **… signs you in with single sign-on.** | Your fund requires single sign-on for your email domain. Click **Sign in with single sign-on** |
| The reset link says it has expired | Reset links work for one hour and once. Ask for a new one |
| No reset email arrives | Check spam. Make sure you typed the email your invitation was sent to |
| **This reset link is incomplete.** | The link was cut off when it was copied. Open it from the email again, or ask for a new one |
| **The passwords don't match.** | Type the same new password in both fields |

## Frequently asked questions

### Can I create an account without an invitation?
No. Delsivo accounts are by invitation. Ask your fund's admin to invite you. If your fund isn't on Delsivo yet, you can apply to be a design partner at delsivo.com.

### Can I change my email address?
Not from the app yet. Ask your fund's admin to invite your new address, then sign in with it. The admin can remove the old account from **Settings → Team and roles** afterwards.

### Can I stay signed in on a shared computer?
Avoid it. Sign out when you finish, because the workspace shows deal and founder information.

### Is there single sign-on (SSO)?
Not yet. Single sign-on is planned as a later plan option. Today every person uses an email, a password and, for Admins and Partners, two-factor sign-in.