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Refund policy

Last updated 6 November 2026

When a fund can get a refund for a pilot or an annual workspace, and how to ask. Draft, pending legal review.

This policy is part of our terms of service. Delsivo is provided by [TODO: company legal name], [TODO: registered office address]. Funds pay for Delsivo; founders always use it for free. Payments in US dollars are processed by Stripe and payments in rupees by Razorpay.

The short version

  • We don't publish prices yet. Each design partner pilot is priced with the fund in a written order, and that order sets what the pilot includes.
  • Duplicate charges, charges after a cancellation that went through, and billing mistakes on our side are always refunded in full.
  • If we don't set up what the order says we will, you can ask for a refund of what you paid for that part.
  • Early cancellation of an annual workspace follows the terms in your order form.
  • Founders never pay, so they never need a refund.
  • Refunds go back to the card or bank account you paid with.

  1. 01Who pays

    The fund, accelerator, syndicate or corporate venture team that uses Delsivo pays for it. Founders who apply through a fund's portal, take an interview or upload files never pay Delsivo or the fund anything for using it. If anyone asks a founder to pay through a portal powered by Delsivo, that breaks our acceptable use policy, and we ask you to report it.

  2. 02Design partner pilots

    A design partner pilot is agreed with each fund in a written order that sets the price, the length, what we set up and what we measure together. See pricing for how pilots work.

    • [TODO: decide the pilot refund rule. Suggested: a full refund if the fund asks within 14 days of paying and before we calibrate extraction and the rubric on its historical deals; after that, the order's terms apply, because the setup work has been done.]
    • If the order says nothing about refunds, this policy applies.
    • A full refund ends the pilot. We then return and delete the fund's data as the data processing agreement describes.

  3. 03Annual workspaces

    Annual workspace pricing, with application and AI usage allowances, will be set after we measure real pilot usage. When it is offered:

    • The workspace runs for the term in the order form and renews only as the order form says.
    • Early cancellation follows the order form. [TODO: founder decision. Options: no refund for the rest of the term; a pro-rata refund of whole unused months; or a pro-rata refund only in the first 30 days. Write the chosen rule here and in the order template.]
    • Unused application or AI usage allowances are not refunded, unless the order form says otherwise.
    • If you move to a smaller plan, the change starts at the next renewal.

  4. 04Payments we always refund

    • A duplicate charge for the same plan and period.
    • A renewal charged after a cancellation that had gone through.
    • An amount that differs from the order or invoice because of our mistake.
    • A payment for something we agreed in the order to set up and didn't, for the part we didn't deliver.

  5. 05If the service lets you down

    If Delsivo is unavailable or seriously broken for a long period because of a fault on our side, tell us. [TODO: decide whether to offer a pro-rata refund or a service credit, and from what length of outage, for example more than 3 days in a row, and align it with any availability target in the order form.] Problems caused by your own systems, such as a DNS change that breaks your custom domain, are not faults on our side.

  6. 06Taxes

    A refund includes any tax charged on the refunded amount. [TODO: confirm with the accountant how taxes are shown on invoices in each currency and how credit notes are issued for refunds.]

  7. 07How to ask for a refund

    A fund admin emails hello@delsivo.com [TODO: a billing address such as billing@delsivo.com, if one is set up] with “Refund” in the subject, from the email address on the account, and includes:

    • the fund's name,
    • the date and amount of the payment, or the invoice number, and
    • the reason, if it's one of the cases above.

    We reply within [TODO: response time, for example 2 working days]. Approved refunds are sent within [TODO: for example 5 working days]. Card payments through Stripe go back to the card you paid with. Payments through Razorpay go back to the card, UPI account or bank account you used. A payment made by bank transfer against an invoice is returned to the account it came from. Your bank or card issuer may take several more working days to show the refund.

  8. 08Your rights under the law

    Nothing in this policy limits a right to a refund you have under the law that applies to you.

  9. 09Changes to this policy

    We may update this policy. Changes apply to payments made after the date at the top, and never change an order already signed. For changes that affect you, we email your fund's admins before they take effect.