Terms of service

Last updated 6 November 2026

The agreement between Delsivo and the funds that use it. Draft, pending legal review.

1. 01Definitions

   • Workspace: your fund's private space in Delsivo, with its deals, rubrics, team and settings.
   • Portal: the branded founder portal Delsivo runs for you, on a Delsivo subdomain or a custom domain you own.
   • Users: the people you give access to the workspace, as Admin, Partner, Analyst or Committee member, and guest experts you invite.
   • Founders: people who apply to you through the portal, and teammates they invite.
   • Customer data: everything you, your users and founders put into the service, including applications, decks, recordings, transcripts, form answers, files and notes.
   • Order: the pilot or plan you choose, including any written quote we agree with you.

2. 02The service

   Delsivo gives your fund a branded portal where founders apply, analyses each deck with slide citations, screens it against the thesis rubric you publish, and keeps claims, requests, files and decisions in one deal record. Later capabilities include live AI founder interviews, data rooms with guests, cited research and custom domains.

   Delsivo is at the design partner stage. Features arrive in phases (Pilot, First release and Later), and your Order says which are included for you. We may improve or change features over time; we won't remove a core part of the service you have paid for during the paid period without telling you first.

3. 03Accounts and access

   • Accounts are by invitation. Your Admins are responsible for who they invite, the role each user gets, and removing users and guests who should no longer have access.
   • Two-factor sign-in is required for Admins and Partners. Keep sign-in details private and tell us straight away if you think an account has been misused.
   • Guest experts see only what is shared with them, until their access expires. You are responsible for what you choose to share.
   • You are responsible for what happens under your workspace's accounts.

4. 04Your responsibilities for founders

   For founder and deal data, you are the controller (GDPR and UK GDPR), data fiduciary (DPDP Act) and, where it applies, the business (CCPA). We act as your processor. You agree to:

   • Publish a privacy notice that tells founders who you are, how their data is used and how to exercise their rights. Delsivo won't publish your portal without one.
   • Have a lawful basis for the data you ask founders for, and ask only for what you need to evaluate them. Don't ask for government ID numbers as form fields.
   • Keep the consent steps the product shows, such as recording consent before a voice or video interview, and never treat a founder's choice of text over voice as a negative signal.
   • Have a person make every decision about a founder. Delsivo suggests; it doesn't make automated investment decisions, and you must not use it to do so.
   • Handle founders' requests about their data, with our help where needed, and set retention periods that fit your notice.
   • Use founder data only to evaluate and work with that founder, and not for unrelated marketing or resale.

5. 05AI output

   Delsivo uses AI to extract facts, apply your rubric, assess interview answers, suggest claims and questions, and draft briefs. Every finding cites its source, but AI output can be incomplete or wrong. It is a suggestion for your team to review, accept, edit or dismiss, not advice and not a decision.

   You are responsible for the decisions you make and the messages you send to founders. AI never moves a deal, passes on a founder or writes to a founder on its own.

6. 06Portals and custom domains

   • Your portal must represent your own organisation. You must not brand it to look like another fund, company or person.
   • A custom domain must be one you own or are allowed to use. We check DNS ownership before attaching it, and you must keep the DNS records in place while it is in use.
   • Branding is limited to logos, colours, fonts from our list and copy. Custom code is not allowed.
   • We may suspend a portal at once if we reasonably believe it impersonates someone, is used for phishing, or puts founders at risk. Anyone can use “Report this portal” in a portal's footer to tell us.

7. 07Acceptable use

   You, your users and guests must follow our acceptable use policy, and must not use Delsivo to:

   • Collect founder data under false pretences, or use it for anything other than evaluating and working with the founder.
   • Harass, deceive or impersonate anyone.
   • Upload malware or files you have no right to share.
   • Scrape the service, get around limits or safeguards, or try to reach another fund's data.
   • Probe, scan or test the security of Delsivo without our written permission.
   • Copy, resell or reverse engineer the service.

   Found a security issue? See how to report it on our security page.

8. 08Fees and payment

   • Design partner pilots: the price and scope agreed with you in your Order.
   • Fund workspace and Enterprise: the price, term and application and AI usage allowances in your Order. We don't publish prices before pilot usage is measured.
   • Founders never pay Delsivo.

   We invoice you; invoices are payable within [TODO: payment term, for example 30 days]. [TODO: tax wording, to be confirmed with the accountant.] We may change prices for future periods with at least [TODO: notice period, for example 60 days] written notice. Refunds follow our refund policy. [TODO: confirm the refund policy, which is still a draft.]

9. 09Term, renewal and cancellation

   • A pilot runs for the period in your Order and ends then unless you choose a plan.
   • Annual workspaces renew for another year unless either of us cancels with notice before the renewal date [TODO: notice period].
   • You can export your workspace data at any time while the service runs, and for [TODO: period, for example 30 days] after it ends. After that we delete it, including previews, search indexes and derived copies, except what we must keep by law or as de-identified records.

10. 10Suspension

    We may suspend all or part of the service if invoices are unpaid after a reminder, if we reasonably believe these terms (especially acceptable use or your duties to founders) are being broken, or if there is a security risk. We will tell you why and, where we can, give you a chance to fix the problem first. During a suspension your data is kept and can be exported under the DPA.

11. 11Data protection

    We process founder and deal data only on your instructions and to provide the service, keep it confidential, protect it with appropriate security, use only the service providers listed on our subprocessors page, help you respond to data requests and breaches, and delete or return it when the service ends. We don't sell or share it, use it outside our contract, or combine it with other data. Our data processing agreement sets out these processor terms under the GDPR, the UK GDPR, the DPDP Act and the CCPA. [TODO: finalise the data processing agreement, which is still a draft.]

12. 12Ownership

    You own your customer data. You give us permission to process it to run and support the service, and for nothing else. Founder content is never used to train AI models. We own Delsivo, its software and its design. If you send us feedback, we may use it without owing you anything.

13. 13Confidentiality

    Each of us will keep the other's non-public information confidential and use it only for this agreement, except where the law requires disclosure. Pitch decks, interview content and deal notes are confidential information of yours.

14. 14Availability and support

    We work to keep Delsivo available and to fix problems promptly, but we don't promise uninterrupted service, especially during pilots. If an AI feature fails, the deal stays open for manual review. Planned maintenance will be announced where possible. Support is by email at hello@delsivo.com.

15. 15No guarantee of outcomes

    Delsivo helps your team review deals with evidence. We don't guarantee any investment result, the accuracy of what founders submit, or that AI suggestions are correct. Founders get no promise of funding through Delsivo. The service is provided “as is” to the extent the law allows.

16. 16Limitation of liability

    To the extent the law allows, neither of us is liable for indirect or consequential loss, or loss of profit, revenue or goodwill. Our total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months [TODO: confirm the cap with counsel]. Nothing here limits liability that cannot be limited by law.

17. 17Indemnity

    You will cover our reasonable costs from claims by founders or others that arise because you collected data without a proper notice or lawful basis, ran a portal that impersonated someone, or broke the acceptable use rules.

18. 18Changes to these terms

    We may update these terms. For changes that affect you materially, we will email your Admins at least [TODO: notice period] before they take effect. If you don't agree, you can cancel before then.

19. 19Governing law and disputes

    These terms are governed by the laws of [TODO: governing law]. The courts at [TODO: city for courts and governing law] have exclusive jurisdiction. [TODO: decide whether disputes go to arbitration first, and the seat.] We will always try to resolve a disagreement by talking first.

20. 20General

    These terms, the data processing agreement and your Order are the whole agreement between us about Delsivo. If a part is unenforceable, the rest still applies. Neither of us is responsible for delays caused by events outside reasonable control. You may not transfer this agreement without our consent; we may transfer it to a company that takes over Delsivo. Notices go to your Admins' email and to hello@delsivo.com.

21. 21Contact

    [TODO: company legal name], [TODO: registered office address]. Email: hello@delsivo.com.