File scanning and quarantine
Every data room file is checked for viruses and for its real type before anyone can open it. Files that fail are quarantined and never served to anyone.
Files uploaded to a data room come from outside your fund, so Delsivo treats them as untrusted until they pass two checks.
What happens after an upload
- The file goes straight from the browser to private storage. It doesn't pass through anyone's inbox.
- Storage scans it for malware. Until the scan finishes, nobody can read the file, including Delsivo.
- Delsivo checks the file is the type it claims to be (a PDF starts like a PDF, a spreadsheet like a spreadsheet) and within the size limit.
- A clean file is ready to preview or download, and its text is read so Ask This Deal and search can cite it, only for people who can see its folder.
This usually takes under a minute. The room refreshes on its own.
What the labels mean
| Label | Meaning |
|---|---|
| Checking | The virus check is running. The file opens when it's clean |
| Clean | Passed both checks |
| Quarantined | The virus check found a threat. The file is locked and can't be opened |
| Not checked | The file couldn't be checked, or isn't the type it claims to be. Upload it again |
A clean file shows no label. The others show in the file list and on each version in the file panel.
Quarantined files
A quarantined file stays in the room's record so you can see that it arrived and who sent it, but nobody gets a link to it, its text is never read, and it never appears in search or AI answers. The event is logged for your fund's security record. Ask the sender for a clean copy and upload it as a new version.
Frequently asked questions
Can an admin override the virus check?
No. A file that isn't clean is never served, whatever your role.
How long does a preview link last?
Five minutes. Each preview or download asks for a new link, after checking again that you can see the file.
Something unclear or missing? Tell us