Choose your portal address
Pick or change your portal's delsivo.app address in Settings, Domains. The naming rules, reserved names, and how an old address redirects for 90 days.
Your portal address is where founders find your fund: a name you choose followed by .delsivo.app, for example yourfund.delsivo.app. The Delsivo team picks a first address when it creates your fund. An Admin can change it at any time in Settings → Domains, and links in old emails keep working for 90 days.
See your address
Click Settings in the sidebar, then Domains under Portal. The Portal address card shows:
- The address, with Copy link and Open (opens your portal in a new tab).
- A badge with the portal's state: Open, Not open yet or Suspended.
- Earlier addresses, if you've changed the address in the last 120 days, with the dates each one stops redirecting and stops being held.
Links in emails to founders always use this address, unless you make your own domain the primary address (connect your own domain).
Change the address
- In Settings → Domains, click Change address. If your fund has no address yet, the button says Choose an address.
- In the Address field, type the name you want. The .delsivo.app part is added for you. Capitals become lowercase and spaces are removed as you type.
- Wait for the check under the field. [name].delsivo.app is free. means you can use it. Anything else is the reason you can't (see the table below).
- Click Change address (or Save address for a first address).
You see Address changed. [old address] keeps sending founders to the new address for 90 days. The new address works straight away.
You can't change the address while Delsivo has suspended your portal.
Naming rules
| Rule | Example that works | Example that doesn't |
|---|---|---|
| 3 to 40 characters | acme | ac |
| Lowercase letters, digits and hyphens only | acme-ventures | acme_ventures, acmé |
| No hyphen at the start or end | acme-vc | -acme, acme- |
| No two hyphens in a row | acme-seed | acme--seed |
| Not a reserved name | northwind | admin, portal, help |
| Not another fund's address, and not one another fund gave up in the last 120 days |
Reserved names are kept for Delsivo's own services or would look like Delsivo: account, accounts, admin, api, app, assets, auth, billing, blog, cdn, dev, docs, email, funds, help, login, mail, my, ns1, ns2, portal, preview, root, secure, signin, signup, smtp, staging, static, status, support, system, test, delsivo and www. Delsivo may also block names that look like another organisation's trademark.
What happens to the old address
| When | Old address | Who can take it |
|---|---|---|
| First 90 days after the change | Sends founders to your new address, keeping the rest of the link, so a link to a page on the old address opens the same page on the new one | Only your fund |
| The next 30 days | Held: it no longer redirects, and stays reserved | Only your fund |
| After 120 days | Released | Any fund |
The hold stops someone else from claiming an address that's still in founders' emails and bookmarks. Your own fund can take back an earlier address at any time, even while it's held: change the address back to it.
Messages you might see
| Message | What to do |
|---|---|
| Use 3 to 40 characters. | Make the name longer or shorter |
| Use lowercase letters, digits and hyphens, without a hyphen at the start or end. | Remove other characters, and any hyphen at either end |
| Don't use two hyphens in a row. | Use a single hyphen |
| That name is reserved. Choose another. | Pick a name that isn't on the reserved list |
| Another fund uses that name. | Pick another name |
| That name was released recently and is on hold. Choose another. | Another fund gave it up less than 120 days ago. Pick another name |
| This is your current address. | Nothing to change |
| Too many changes in a short time. Try again in a few minutes. | Wait, then try again |
Who can change it
Only Admins see Change address. Partners, Analysts and Committee members see the address and the earlier addresses, with Ask a fund admin to change it. Every change is recorded in the activity log with who made it and when.
Frequently asked questions
Do founders who are signed in have to sign in again after a change?
They're taken to the new address. Founders sign in per address, so someone who opens the portal on the new address for the first time is asked to sign in once. If they're still signed in to their Delsivo account, Continue with Delsivo brings them straight back without a new code.
Can I use my fund's own domain instead?
Yes, on plans that include custom domains. Add an address such as apply.yourfund.com in the Your own domain card in Settings → Domains. Your delsivo.app address keeps working and sends founders to your own domain once you make it the primary address. See connect your own domain.
Can I change the address before our portal is open?
Yes. You can choose or change it at any time, whether the portal is open or not.
How do I choose a good address?
Use your fund's name or short name, as founders know it, and keep it short enough to say aloud. Avoid adding years or programme names you might change later.
Something unclear or missing? Tell us