Rejoin an interrupted interview
If your connection drops during the interview, rejoin the same call within 10 minutes and carry on where you stopped. The clock keeps running.
The interview is recorded as it happens, so a crashed browser or a lost connection doesn't lose what you already said.
A short drop
The call shows Connection unstable. Reconnecting and carries on by itself when the connection comes back. Keep talking.
The call dropped
You see Connection lost with a countdown. Press Rejoin before it reaches zero, within 10 minutes of the drop. You go back into the same call.
If you closed or reloaded the page, open Interview in your workspace on the fund's portal and press Rejoin. The page says Your interview is still open. Press Rejoin, then allow the camera, microphone and screen again.
The clock keeps running while you are away. The time left at the top of the call is the real time left.
Your network blocks the call
Some office networks block video calls. If the connection check or the call can't get through, or the call drops and won't come back, the page offers Record in my browser. Your browser records the interview and uploads it as you go; keep the page open at the end until Uploading the last of your recording finishes.
Switching in the middle of the interview keeps the same interview: the clock keeps running, nothing you already said is lost, and it doesn't use up a retry. Once you record in your browser, the interview stays that way until the end.
In this mode the interviewer can't speak, so the fund's questions show in writing after your pitch, next to the time left and the time on your current answer. Read each question, answer out loud, then press Next question. Questions the interviewer already asked before you switched aren't asked again, and questions that no longer fit in the time left are skipped. After the last question, add anything else you want the fund to know and press End.
If the page reloads while you record in your browser, open Interview again and press Rejoin. The recording carries on from where the upload stopped, and what was already uploaded is kept. A few seconds that hadn't finished uploading before the reload may be missing.
A failed session
If the system records a technical failure, the page says This session stopped for a technical reason. The fund may allow one retry: you then see Your last session stopped for a technical reason. You can take the interview once more, from the start. A retry is only for technical failures, never to improve your answers.
Frequently asked questions
What if more than 10 minutes pass?
The rejoin window closes and the fund sees that the session dropped. Contact the fund if you want to ask about another attempt.
Will the fund see that I dropped?
Yes. The recording shows where the connection dropped and where you rejoined.
Something unclear or missing? Tell us